Frequently Asked Questions
Everything you need to know about shopping with The Phoenix.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags still attached. Returns are free for domestic orders via our online portal.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, The Phoenix ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.