Returns & Exchanges
At The Phoenix, we want you to feel as bold as your style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. If your purchase doesn't ignite your confidence, we've made the restoration process simple and seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing